Over sized Item Delivery Policy
*Oversized Items will be shipped by a designated trucking/frieght company , the delivery is curbside and someone has to be available to sign.
We must have a correct phone number upon shipping so the freight company can schedule a delivery.
We ship most of freight items via economy freight class which may take on average 3-5 business days (not guaranteed service) Oversized items come in crates which requires some work to undo so you can enjoy the new item. White Gloves service is available in certain areas for additional cost where available, we must be notified the same order day by email if you interested in such services.
We only accept return for damaged or non conforming order for oversized item . If you receive a broken or non conforming item upon arrival a claim must be filed within 24 hours from receiving the order.
- Re delivery fee: for oversized item a $120 redelivery fee will be charged for failure to be present at the time of delivery.
- in Case customer refuses a delivery: There is $300 shipping charge for refusing any oversized delivery.
NOTE: Customer is responsible for providing a good phone number for the freight company to schedule the pick up, customer will be responsible for any storage fees incured due to freight company failure to contact the customer or any other fees requested other than curbside service, Gravity Decor reserve the right to bill the customer for such fees. Our prices include a curbside service and any other service would require notification to us before placing the order and extra charges may be assessed
Oversized items are large products that must ship through a freight carrier based on meeting one or more of the following criteria:
- Weigh 151 lbs. or more when packaged
- Length measures 108 in. or more Girth measures 165 in. or more
Updated: March 16, 2016